What Guests Say

Guests consistently praise the hotel's outstanding location, being situated directly near the Haram with gate 329 providing convenient access to the women's prayer area. Many visitors appreciate the spacious rooms, particularly on higher floors, and the comprehensive shopping facilities downstairs including Bin Dawood supermarket. The staff receives frequent commendation for their hospitality and attentive service, with specific praise for housekeeping and restaurant teams. However, some guests have experienced issues with additional charges for extra beds and occasional service inconsistencies like missing amenities. The lift system can be slow during peak times, though the hotel provides well-maintained staircases as alternatives.