What Guests Say

Guests consistently praise the hotel's prime location in the Abraj Al Bait Complex, with easy access to Masjid al-Haram just 300 meters away. Many visitors highlight the exceptional customer service, particularly naming staff members like Abdulaziz AlTwairqi at reception and Ahmed Gamal in housekeeping for their friendly and accommodating service. The daily housekeeping receives excellent reviews for responsiveness and quality. While guests appreciate the open buffet breakfast and traditional Arabic coffee welcome, some note the food may not suit all palates. The main operational concern mentioned is busy elevators requiring transfers to reach the Haram area, though this is considered standard for Clock Tower hotels. One serious privacy breach incident was reported involving staff misusing guest accounts. Overall, guests highly recommend the property for its location and service quality.