What Guests Say

Guests generally appreciate the hotel's modern, clean facilities and professional staff service, with many highlighting the excellent housekeeping standards and comfortable rooms. The 24/7 shuttle service to Masjid Al Haram is valued, though visitors frequently mention long waiting times of 30-45 minutes during peak periods and crowded buses. Staff receive consistent praise for their politeness and helpfulness, particularly housekeeping and front office teams. While the hotel offers good amenities including ground-floor shopping and complimentary services for IHG members, some guests found rooms smaller than expected and noted that walking to the Haram often takes similar time as using the shuttle due to traffic congestion.